Support

faq’s

You’ve got questions, we’ve got answers.

Your questions are important to us. We've tried to answer a few of them below however, please feel free to follow us on our social platforms for more information, product demos or to talk directly to us.

Where are your tools made?

Wright manufactures all of their wrenches, ratchets, sockets and attachments in Barberton, Ohio, U.S.A. We use no foreign blanks and only U.S. steel. Our Cougar Pro ™ brand of hand tools are made in Taiwan.

What is Wright Drive® and how does it benefit us?

The Wright Drive® 12-pt. design is an entirely new tool design. The Wright Drive® 12-pt. design distributes contact stress evenly over a larger contact area than conventional sockets. This design also increases leverage while decreasing rounding and distortion of fasteners. Patent #4,882,957. The Wright Drive™ 6-pt. design is ideal for impact sockets. Wright combines the benefits of our exclusive 12-pt. design with the better gripping action of a 6-pt. opening. The result is a better grip on undersized fasteners and fasteners with badly rounded corners. Patent #5,284,073

How can I get a catalog?

Please use the link below to download a digital version of our current catalog.

CLICK HERE TO DOWNLOAD CATALOG

What is Wright Tool's warranty?

Please click here to view all of our Warranty information.

What wrench should I use for my job?

The strength of a wrench, or how much torque it can transmit to a fastener, depends very much on circumstances. If the head of the fastener is undersized, worn, or has rounded corners or if the wrench is worn, the amount of torque that can be transmitted to the fastener is substantially reduced and the chances of damaging the fastener or breaking the wrench is increased. Therefore, it is not possible for Wright to make a recommendation for a wrench to be used in a particular circumstance. We suggest you contact your Wright distributor for further information. Bear in mind that a new wrench is significantly stronger than a worn wrench. The torque required to remove the fastener may be as much as three times the amount of torque required to install a fastener. Therefore, more care and sometimes higher strength wrenches must be used for removal and installation. Sockets are available in several drives. The average socket is made in three drive sizes. Wherever possible, use the middle or larger drive for additional strength. The larger drives always provide more strength. This is particularly useful on removal of fasteners because the force to remove the fastener is usually 100-300% of the amount of torque to install the fastener. Published data on the strength of wrenches and on installation torque do not take into account the circumstances of use and should not be relied on for selection of wrenches. For further information please see your Wright distributor

When is it appropriate to use an adaptor?

We do not recommend the use of adaptors under any circumstances. All socket wrenches are designed with respect to their drive size. Larger drive size sockets are substantially stronger than smaller sockets of the same opening. Smaller drive sockets are sometimes used with an adaptor for light duty applications, but the user must use great care not to overload.

Is it ever proper to grind or otherwise reduce the diameter of a socket to fit in a tight space?

We strongly advise against it. The use of hand sockets require less space but these should not be used on hydraulic or impact guns.

How do I get a torque wrench certified?

Most of our torque wrenches come with certification papers. They should be recalibrated every six months or 5,000 uses, whichever comes first. This may be done by sending them to Angle Repair, 175 Angle Drive, Beckley, WV 25801. Please see your Wright distributor for guidance on the use and recalibration of torque wrenches. They can also provide you with reprints of an article outlining the proper use of torque wrenches. Torque wrenches are also discussed in the Wright safety video.

Can Wright ratchets be repaired?

Yes. All Wright ratchets can easily be renewed with a ratchet renewal kit. Renewal kits are listed on the ratchet pages in the tool lists.

you’re covered

Lifetime warranty information.

Since 1927, the Wright Tool Company has manufactured top quality hand tools. The use of Wright alloy steel, precision heat treating and advanced manufacturing techniques results in products of long life, durability and toughness. Therefore, for as long as you own it, any product manufactured by Wright Tool which fails to render service due to defect in workmanship or materials will be replaced at no charge. Wright Tool does not provide any warranty for products labeled other than Wright Tool or Cougar Pro™. This limited lifetime warranty replacement does not apply to any defects caused in whole or in part by improper use, accident, abuse, alteration and neglect or normal wear from use. Wright Tool makes no other warranties, express or implied, with respect to the tools or their suitability for specific applications. Wright Tool neither assumes, nor authorizes any person to assume, any other warranty, or obligation express or implied.

Please contact your Wright Tool distributor for additional information on our warranty policy and process for replacement. You can also contact Wright Tool Customer Service at 800.321.2902 or Fax 800.543.2095.

ANSI Specification Conformance

All products manufactured by Wright Tool are designed to conform to the applicable ASME specification for the particular tool. (Special Note: Wright Tool reserves the right to exceed ASME Standards on selected items.)

Limited Warranty: Serviceable Product

All Wright Tool torque wrenches are warranted against defects in materials or workmanship for a period of one year from the date of purchase. As a sole remedy for this warranty, one of our authorized repair facilities, at their discretion, will repair or replace any defective Wright torque wrench returned to their place of business, postage or freight prepaid. All torque wrenches must be accompanied with a dated copy of the sales receipt, invoice or purchase order. The foregoing obligation is Wright Tool's sole liability and the purchaser's sole remedy under this warranty. There are no other warranties expressed or implied, including those of marketability or fitness for purpose. Under no circumstances shall Wright Tool be liable for any special, incidental or consequential damages. This warranty does not apply if the torque wrench has been altered, damaged, abused or improperly maintained. This warranty gives you specific rights which vary from state to state.

NOTE: Please contact Wright Tool Customer Service at 800.321.2902 or Fax 800.543.2095 for repair locations and shipping instructions on the return of all torque wrenches for warranty, repairs, or other services. All warranty considerations will be returned to the customer freight prepaid. All non-warranty repairs for calibrations will be returned to the customer with all applicable charges and freight collected.